frequently asked Questions

What types of products does Numydya offer?

Numydya offers a wide range of women's and men's clothing, accessories and decorative items. All our products are made from organic cotton or recycled materials and are inspired by revisited African art.

Are your products eco-friendly and certified?

Yes, all our products are designed with the environment in mind and are Fair Wear, Peta VEGAN and GOTS certified. We use organic cotton, vegan water-based inks certified ECO PASSPORT OEKO-TEX® and GOTS 5.0, and we avoid pesticides, insecticides and GMOs. In addition, our deliveries are plastic-free, ensuring a minimal ecological footprint.

Do you offer various sizes for your clothes?

Yes, our clothing is available in a wide range of sizes. For example, our women's tank tops are available in sizes XS to XL, and our unisex t-shirts are available in sizes XS to 4XL.

How do I maintain Numydya products?

To care for your Numydya clothing, machine wash it cold (max 30° or 90°F) with similar colors. Avoid ironing directly on the visual and prefer washing and ironing on the reverse side. Our ceramic mugs are microwave and dishwasher safe for practical everyday use.

What are the delivery times and costs?

Metropolitan France : Secure home delivery within 4 to 7 working days. Delivery costs: €4.50. Free delivery from €79.

Europe : Secure home delivery within 5 to 10 working days. Delivery costs: €5.90. Free delivery from €79.

Switzerland : Secure home delivery within 4 to 7 working days. Delivery costs: €10. Free delivery from €109.

World : Secure home delivery within 7 to 14 working days. Delivery costs: €10. Free delivery from €109.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order in real time on our website or via the carrier's website.

What is your return and refund policy?

Our "Satisfied or refunded" policy lasts 14 days after receipt of the product. If 14 days have passed since the reception of your package, we will no longer be able to proceed with a refund or exchange. To be eligible for a refund, you must return your unused item to us and in the same condition in which you received it, in the original packaging. The return shipping costs are your responsibility and will not be refunded. For more details, see our page dedicated to the return and refund policy.

Do you offer secure payment options?

Yes, we offer several secure payment options, including credit cards, PayPal and other online payment methods. Your payment information is protected with advanced encryption technologies.

How can I contact Numydya?

You can contact us through the contact page on our website or by email at contact@numydya.com . We are here to answer all your questions and offer you the assistance you need.

What should I do if I haven't received my refund?

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time for your refund to officially post. Next, contact your bank. If you’ve done all of this and you still have not received your refund yet, contact us at contact@numydya.com .

What if I want to exchange an item?

We only replace an item if it is initially defective or damaged. If you need to replace yours with the same item, send us an email at contact@numydya.com